A fully digitised Aparthotel provides a seamless, staff-free experience, with contactless check-in, digital key access, and 24/7 virtual assistance.
Access is granted via secure digital keys sent to your email or smartphone after completing your booking.
No, the Aparthotel operates without on-site staff. However, virtual assistance is available 24/7 for any queries or issues.
Check-in is from 3:00 PM, and check-out is by 11:00 AM.
Early check-in and late check-out can be requested, subject to availability and additional charges.
Book directly through our website or third-party booking platforms (e.g., Booking.com, Airbnb).
Yes, payment is required upfront to confirm your reservation.
We accept major credit and debit cards, as well as secure digital payment methods including VISA, American Express, Apple Pay, iDEal, Mastercard, Union Pay, GPay.
Yes, cancellations or modifications can be made in line with our cancellation policy.
A security deposit may be pre-authorised on your card and released after check-out if no damages are found.
Digital keys are sent via email or SMS after your booking is confirmed and your ID is verified.
Contact our 24/7 virtual support team for immediate assistance.
Yes, the Aparthotel is monitored by CCTV in common areas, and digital access ensures only verified guests can enter.
Your data is securely stored and processed in line with GDPR regulations.
Apartments come with a lounge area, kitchenette, high-speed Wi-Fi, smart TV, en-suite bathroom, and essential amenities like towels and toiletries.
Apartments are cleaned and sanitised before each stay. Mid-stay cleaning can be arranged for an additional fee.
Yes, complimentary high-speed Wi-Fi is available in all rooms.
Cribs are available. Extra beds are not typically available, but please inquire in advance for special requests.
Yes, all aparments are equipped with a kitchenette that includes basic cooking utensils, a microwave, and a refrigerator.
Parking options are detailed in your booking confirmation, with secured, free or paid parking available depending on the location.
Yes, our aparthotels are well-connected to buses, trains, and other public transport.
Email or call the provided support number for 24/7 assistance.
In case of emergencies, dial 999 for police, fire, or medical services. For property related emergencies, contact our support team immediately.
Report it via email, and we’ll resolve it promptly.
Smoking is strictly prohibited inside the property, including the apartments.
Unfortunately, pets are not permitted in our aparthotels.
The maximum occupancy is indicated in your booking confirmation.
Guests must be at least 18 years old to book and check in.
We use energy-efficient appliances, provide digital keys to reduce waste, and support towel/linen reuse programs during extended stays.
Yes, you can choose to decline mid-stay cleaning to support sustainability efforts.
You’ll receive a feedback link via email after check-out.
Receipts are sent to your registered email upon completion of your stay.
Absolutely! Returning guests can enjoy exclusive offers when booking directly on our website.
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